Return And Exchange Policy

Thank you for shopping at Twimi Jewels! We take pride in maintaining the highest quality control standards, ensuring each product meets the exceptional care and craftsmanship our customers expect. As a policy, we do not accept returns on products delivered in perfect condition as per the order placed, unless there is a significant defect with the product.

If you need to return a defective item, please follow these steps:

Return Request: Contact our customer service team at +91 9978303080 or twimijewels@gmail.com or chat with us on WhatsApp at +91 9978303080 within 3 days of receiving your order to initiate a return.

Inspection: Once we receive your returned product, our team will inspect it to confirm the defect.

Notification: We will send you an email notifying you that we have received your returned product and whether your return has been approved.

Refund Processing: If your return is approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-7 business days of receiving the return.

For any further assistance, please feel free to reach out to our customer service team. Thank you for choosing Twimi Jewels!.